Refund policy

RETURNS POLICY

What if I change my mind on my item after receiving it? -Returns Policy 

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 14 working days for a full refund this does not include the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or not as described. Postage costs will not be refunded if you as a buyer change your decision and the item is returned after the 14 day period , they will only be reimbursed if we are at fault e.g. item faulty or not as described. Please ensure you check sizing guidelines when purchasing to ensure the correct size.

Any goods returned should be in saleable condition and in the condition as sent.

Online purchases cannot be returned to our stores in person and are only returnable using the method above.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

** Please be aware our Jewellery Items are NON- RETURNABLE Due to the nature of the products**

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Please Return Goods via post to:

White Finn

Mercia Marina

Derbyshire

DE65 6DW

If you have any concerns with respect to the service offered through our website , please contact us during business hours on 01283 702989